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USER AGREEMENT
Welcome to AAelectronics.co.uk, a site dedicated to offering the most un-biased comprehensive selection in the market place. AAelectronics.co.uk is designed to provide an enjoyable and informative experience for all users. To ensure maximum enjoyment for all, we have created the following guidelines that apply to every aspect of AAelectronics.co.uk. Your use of AAelectronics.co.uk constitutes your agreement to abide by the following rules.
The following User Agreement ("Agreement") governs the use of the AAelectronics.co.uk ("Company" and "Vendor") site ("Site"). Please read the rules contained in this Agreement. You can access this agreement at various points throughout the Site. Your use of the Site will constitute your agreement to comply with the rules stated here in. If you cannot agree with these rules, please do not continue using the Site. AAelectronics.co.uk and AAelectronics.co.uk's contractors ("Service Provider") (jointly referred to as "We") expressly reserves the right to revise the rules contained in this Agreement. You are encouraged to periodically visit this page to review the rules. Notice of revisions to this agreement will be announced on this page. Continued access of the Site will constitute your acceptance of the changes or revisions to the Agreement.
Use of the Material by You
AAelectronics.co.ukauthorises you to view and use the material on this Site solely for your personal, non-commercial use. The content of this Site such as text, graphics, images, and other materials ("Materials"), are protected by copyright under both England & Wales and foreign law. Unauthorized use of the material may violate copyright, trademark, and other laws. You must retain all copyright and other proprietary notices contained in the original Materials and on any copies you make of the Material for your personal use.
You may not sell or modify the Material in any way for any public or commercial purpose. The use of the Material on any other web site or in any networked computer environment for any purpose is prohibited. If you violate the terms of this Agreement, AAelectronics.co.uk and Service Provider reserve the right to terminate your access to the Site, and you must immediately destroy any copies you have made of the Material.
Links to other sites
As a convenience to you, we have provided links to other sites where we feel it is appropriate. Our decision to link to third party sites is not an endorsement of the content in the linked site. We are not responsible for the content of linked third-party sites, nor do we make any representations regarding the content or accuracy of material on third party sites. If you decide to access linked third-party sites, you do so at your own risk.
General
If you access the Materials outside the United Kingdom, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. This Agreement is governed by the internal and substantive laws of England and Wales without regard to its conflict of laws principles. No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such terms or any other terms.
Contracts
This does not affect your statutory rights as a consumer.
Consumer Law
We agree to meet the obligations set out under the consumer protection laws currently in force including:
• the Sale of Goods Act 1979;
• the supply of Goods and Services Act 1982;
• the Consumer Credit Act 1974;
• the Trade Descriptions Act 1968;
• the Unfair Contract Terms Act 1977 and the 1994 Regulations;
• the Consumer Protection Act. 1987; and
• the Consumer Protection (Distance Selling) Regulations 2000.
Severability
If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to any law, the remaining provisions shall remain in full force and effect as if said provision never existed provided that the contract is capable of continuing in existence without the unfair term.
Termination
AAelectronics.co.uk and the Service Provider possess the right to terminate your ability to access the Site for any reason, without notice.
As a user, you are responsible for your own communications and are solely responsible for the consequences of their posting. You must not do the following: post material that is copyrighted, unless you are the owner or have express permission of the copyright owner, post material that reveals trade secrets, unless you own them or have express permission of the owner, post material that infringes on any other intellectual property rights of others or on the privacy or publicity rights of others, post any material that is obscene, defamatory, threatening, harassing, abusive, or embarrassing to another user or any person or entity, post a sexually explicit image, post advertisements, any posting that interrupts or runs contrary to the purpose of the Site, solicit for business without permission, post chain letters or pyramid schemes, post solicitations for charitable religious, social, or political organizations or impersonate another person. This list is not exhaustive of prohibited conduct. You must also obey the laws governing your jurisdiction. We do not represent or guarantee the truthfulness, accuracy or reliability of any communications posted by other users, nor do we endorse any opinion expressed by our users. You acknowledge that any reliance on material posted by other users will be at your own risk.
Neither AAelectronics.co.uk nor the Service Provider is able to review all communications posted on the Site. We are not responsible for screening or monitoring the postings. The content of any posting by the user on the Site is created by the users, and the author of that communication is responsible for its consequences legal or otherwise. If notified by a user of the Site or a party effected by a posting which allegedly does not conform to the rules stated herein, AAelectronics.co.uk and Service Provider reserve the right to investigate the allegation and determine in good faith and at our sole discretion whether to remove the communication. You can alert us of postings that do not comply with these rules by sending a detailed message here.
In the event that any legal action is taken because of a posting you create, you agree to defend, indemnify, hold harmless and pay any reasonable legal and accounting fees without limitation incurred by AAelectronics.co.uk, its officers, directors, employees, Service Provider, its officers, directors, employees, and any third party implicated in an action. Products Disclaimer
we are pleased that you have decided to purchase products offered by vendors here in AAelectronics.co.uk. To ensure that you are aware of your rights in purchasing products offered by vendors here in AAelectronics.co.uk we have created the following products disclaimer. Your order submission through AAelectronics.co.uk constitutes your agreement to the following product disclaimer.
Entire Agreement
All services provided to you by AAelectronics.co.uk are subject to these terms together with any previous written or verbal representations given or made by AAelectronics.co.uk or any representatives of AAelectronics.co.uk. Thank you for taking the time to review the terms and conditions of use for AAelectronics.co.uk. We encourage you to periodically review these rules to keep yourself apprised of any revisions to this Agreement. If you do not agree to the terms contained in this Agreement, please exit the Site. These terms and conditions do not affect your statutory rights as a consumer.
Privacy Policy Statement
We at AAelectronics.co.uk are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
• your name
• address
• phone number
• email address
• credit/debit card details
we will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. We will not transfer your information outside the EEA (European Economic Area). We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should contact us by visiting our website contact us link
Customer Information
On certain pages of the AAelectronics.co.uk web site, we collect information that you submit should you choose to register to receive communications from us. The following are the types of personal information collected so that we can send you requested newsletters and alerts on special events:
• Name
• E-mail Address
When you enter a AAelectronics.co.uk contest or other special promotion, we may ask for your name, address and e-mail address so we can administer the promotion and notify winners. We may use the information you have submitted to occasionally alert you regarding important functionality changes to the AAelectronics.co.uk website. We use return e-mail addresses to answer the e-mail we receive as inquiries about our website. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive our newsletter as well as updates on new properties and services.
When you order, we need to know your Name, e-mail address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfill your orders and to notify you of the status of your order. We may also ask for your telephone number which enables us or our contractor to contact you urgently if there is a problem with your order.
Please note that information we collect may be transferred outside the European Economic area for the purposes of processing and in order to maintain accounts.
Your Consent
By submitting information to AAelectronics.co.uk, you consent to the collection and use of this information by AAelectronics.co.uk and its Service Provider. If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.
Data Security
We have designed our site to protect the information we collect online from unauthorized access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedures necessary to protect your privacy. You can correct factual errors in your personal information on orders or as a member of AAelectronics.co.uk by sending us a request that credibly shows the data's inaccuracy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorized access to and disclosure of your personal information.
Improving Our Service
AAelectronics.co.uk does not sell trade or rent your personal information to others. To better tailor our services to our customers' needs, we use non-identifying and aggregate information to help us make decisions on how to improve AAelectronics.co.uk. We also share this generic information with our advertisers and other interested, reputable parties with whom we have established a formal business relationship. For example, we may tell advertisers which areas of the site have received the most customer traffic overall or more specifically, how many men or women visited certain pages. However, we do not disclose the identifying information of individual customers with advertisers. We also do not use or share the personally identifiable information submitted to us by any other means without providing our customers the choice to opt-out or otherwise bar such unrelated uses.
International Privacy
The above privacy statement may not be applicable in all countries of AAelectronics.co.uk visitors or registered community users, as security policies may vary according to the individual Internet laws in each host country.
Contacting AAelectronics.co.uk
If any questions you may have regarding our privacy policy haven't been answered here, please contact us at AAelectronics.co.uk. The above guidelines are subject to change in policies and may vary at AAelectronics.co.uk sites around the world.
Description of Goods
All the products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer's brochures or their websites.
Payment and Price
The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order. If we are unable to contact you we will treat the order as cancelled. All prices on our website are inclusive of VAT and delivery charges.
Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges).
Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.
Availability of Services - incl. gift subscriptions
All services, including gift subscriptions, sold on AAelectronics.co.uk, is sold subject to availability and may be withdrawn at any time. Subscriptions are offered by third party suppliers to AAelectronics.co.uk and all service offerings are maintained by them. For purchases of gift subscriptions you have a seven working day cooling-off period which begins the day after you receive any gift voucher/certificate and redeem it at our partner's website or place of business. During this cooling-off period you may cancel your order and request a refund. Please use the Contact us form to inform us of your decision to cancel. You will be required to return any gift vouchers/certificates to AAelectronics before any refunds can be actioned and you will also be responsible for the cost of doing so. Refunds are always made to the person who purchased the gift subscription, and if originally purchased by credit or debit card, the refund will be credited to the same card. If the card has expired you will need to request a refund in writing, quoting details of a new card. You will not be able to cancel your gift subscription order if you redeem and begin using the gift subscription service during the cooling-off period or any time thereafter.
Delivery
AAelectronics.co.uk always actions to adhere to delivery estimates but they are unfortunately estimates and with the best will in the world and the most efficient systems, things sometimes do go wrong, very often outside of our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods and time is not of the essence.
RETURNS POLICY FOR AAelectronics.co.uk
At AAelectronics.co.uk, we want you to be satisfied every time you shop with us. Occasionally however, we know that you may want to return items. To help you with this process please see our returns policy below.
Damage
In the unlikely event you should receive your goods damaged we will arrange a replacement item for you. It is your responsibility to notify us within 72 hours of receipt that an item has been received damaged (please see risk below). To notify AAelectronics Customer Service of any damage to your products (s) please use the Contact Us on the site.
Please check quantity of pieces delivered against the carrier's paperwork and note shortages against the carrier's documentation.
Risk
As soon as we have delivered the products to your door you, the customer, are responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.
Collections that have been arranged and are missed due to the customer being unavailable during the designated period will incur a £9.99 surcharge.
Incorrect/ Non delivery
To notify AAelectronics Customer Service of any incorrect or non-delivery of product(s) please use the Contact Us form on the site. If you receive incorrect goods it is your responsibility to notify us within 72 hours of receipt at which point we will make the necessary arrangements.
We can only accept liability for non-deliveries if we are notified within 3 days of the advised/anticipated delivery date.
Faulty
Upon delivery or within 28 days:
In the unlikely event that your goods are faulty on delivery, or within 28 days of receipt, please contact our customer services department via the Contact Us on site within 72 hours of receipt of goods or fault developing.
The process differs greatly from product to product and we will either arrange a collection and replace the item or advise the contact details of the manufacturer if they make their own arrangements.
If we arrange collection you will be issued with a unique number against which to return the product.
Please be aware you are responsible for ensuring the product is suitably packaged for return. The goods must be returned in the original packaging. We recommend the original packaging be kept for no less than three months in case of a fault developing or any other transit requirements you might have.
The product must be returned complete with all parts; such as speakers, leads/cables, remote controls, batteries, stands, manuals etc. Failure to do so will delay the processing of your return and incur a cost to you.
Please ensure that you have completed the return form fully providing all the required information - especially serial number and a detailed description of the reason for return. It will help us to process your return much quicker if we have all the information we need from the beginning.
The cost of any damage caused due to insufficient packaging will be charged to you. This charge will be at least 15% of the purchase value.
Once the goods are received back in our depot the fault will be verified and if we agree the fault, a replacement product will be sent out to you.
This does not apply to faults caused by accident, neglect or misuse, for which there will be no refund or exchange.
After 28 days of receipt:
Should a fault develop after 28 days of receipt please contact the manufacturer directly in the first instance as the majority of which are happy to deal with customers and resolve any faults or problems over the phone or via a service engineer visit. A list of manufacturer contact telephone numbers can be found in the Help & Info section.
If a manufacturer advises you to contact your retailer - AAelectronics.co.uk please do so using the Contact Us on site. We will then review your fault and take the appropriate action. If we collect your product please be advised that we will only send the item off for repair with the manufacturer. Should a repair not be possible, the manufacturer may issue a replacement which we will forward onto you? Please note that repairs can take up to 6-8 weeks to complete
Canceling an item
you have the right to cancel your order at any time before a confirmed delivery date free of charge.
You have the right to cancel your order within 7 working days after receiving your products without giving a reason providing the goods are in a resalable condition. The 7 working day cancellation period begins the day after receipt of those goods and you are required to notify us in writing within this time.
You are however responsible for the safe return of the product to us, including the cost of doing so. We will happily arrange this on your behalf and we will pass on the direct cost of doing so. Additional requirements or costs incurred, such as timed collections or overseas surcharges, for which there is additional cost to us, will be advised & passed on.
The cost of return varies by product and our Customer Services will confirm the amount, but as a rough guide the minimum cost, for products up to 15Kg, is £7.99. For products between 15Kg & 35 Kg such as 28" televisions and under counter refrigeration the cost is £9.99. For larger products such as 32" televisions & above, standard refrigeration, washing machines etc. the cost is £49.99. For very large items such as range cookers or American style refrigeration the cost is £99.99.
The above costs are a guideline only and a quotation for the exact cost is available upon request. Cost of collection will be deducted from the refund.
Under the Distance Selling Regulations we are obliged to action a refund within 30 days of written request being received. However as a customer focused organization we set standards that far exceed our obligations. Accordingly our internal target to action a refund is 4 days, which we always endeavor to achieve.
If goods have been dispatched and require return our target is to action the refund within 4 days of receipt at our returns centre or certainly within 30 days of the cancellation being requested, if that occurs sooner.
If you have decided to cancel your order or wish to return your products to AAelectronics.co.uk we will refund your credit card within 30 days of written cancellation being received.
If we agree to accept a return of your product(s) and have advised you of the courier contact details then please ensure you keep the receipt our courier will provide as proof that they have collected the product(s). This receipt should also detail the return consignment number(s); should it not then please record such information and keep this safe. This will be your proof of return to us which we may ask for to assist in the processing of your return.
This section has been introduced to incorporate the new European Directive on distance selling which is incorporated into UK law by The Consumer Protection (Distance Selling) Regulations 2000.
Our customer service department will be happy to advise you if you have any further queries or questions in relation to our return policy.
This returns policy does not affect your statutory rights.
Please note: We will endeavor to send you an e-mail to let you know when we have processed your return.
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